Frequently Asked Questions

General Questions

1. How can I book a rental car?

You can book a rental car either by using the online booking system on our website or by contacting our customer service team directly.

2. What documents do I need to rent a car?

You usually need a valid driver's license, a credit card for payment, and proof of insurance. Additional requirements may vary depending on your location and rental company.

3. Can I rent a car if I am under 25?

Some rental companies may impose age restrictions, requiring drivers to be at least 21 years old. However, drivers under the age of 25 may be subject to additional fees or restrictions.

Payment and Fees

4. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, and American Express, as well as cash payments at some locations.

5. Are there any additional fees?

Additional fees may apply for optional extras such as GPS navigation, child seats, and additional drivers. We recommend checking the terms and conditions of your rental agreement for details.

6. Are there cancellation fees?

Cancellation policies vary depending on the rental company and your booking terms. We advise reviewing the cancellation policy at the time of booking.

Vehicle Information

7. What types of vehicles do you offer?

We offer a variety of vehicles, including compact cars, sedans, SUVs, vans, and luxury cars, to meet your travel needs.

8. Can I request a specific make or model?

While we cannot guarantee a specific make or model, you can request preferences such as car size or features, and we will do our best to accommodate your request based on availability.

9. Do your vehicles undergo regular maintenance and servicing?

Yes, all of our vehicles undergo regular maintenance and safety inspections to ensure they meet our high standards of quality and reliability.

Vehicle Information

10. Is insurance included with the rental?

Basic insurance coverage is usually included with your rental, but additional insurance options may be available for purchase to provide extra peace of mind.

11. What is the deductible for insurance claims?

The deductible for insurance claims varies depending on the type of coverage you have chosen. We recommend reviewing your rental agreement for details on deductibles and coverage limits.

12. Am I covered for roadside assistance?

Many rental agreements include roadside assistance as part of the rental package. However, we recommend confirming this with your rental company before traveling.

Traveling with Pets

13. Can I bring my pet in the rental car?

Some rental companies may allow pets in their vehicles, but restrictions and additional fees may apply. We recommend contacting us in advance to discuss your specific needs.

14. Do you offer pet-friendly vehicles?

While we strive to accommodate all customers, the availability of pet-friendly vehicles may vary depending on the location and demand. We recommend contacting us to inquire about pet-friendly options.